Effective Date: December 25, 2025

Expiration Date: December 25, 2026

🛍️ Sales Policy

At HeroHato, we’re dedicated to making every shopping experience joyful, smooth, and trustworthy. Please read our sales policy carefully before placing your order.

✅ Order Confirmation

  • Once your order is placed, you’ll receive a confirmation email with your order details.

  • Please review your order carefully — we are unable to make changes once the package is prepared for shipment.

📦 Product Availability

  • All items are subject to availability. If an item becomes unavailable after your order, we will notify you and offer an alternative or a full refund.

  • Occasionally, stock may run out due to high demand or simultaneous purchases.

💳 Pricing & Payment

  • All prices listed on our website include VAT (if applicable) and are shown in VND.

  • We accept secure online payments via major cards, e-wallets, and bank transfers (see Payment Policy for more).

Promotions, discounts, and vouchers cannot be combined unless otherwise stated.

🔄 Exchange & Return

We accept returns or exchanges for eligible items within 7 days of delivery. See our full Refund and Returns Policy for details.

❗ Order Cancellation

  • Orders can be canceled within 2 hours of placement by contacting our support team.

  • After this window, cancellation may not be possible due to processing.

🧸 Our Promise

We aim to deliver not just clothing, but confidence, comfort, and joy for every child.
If something isn’t right, let us know — we’ll do our best to fix it with care.

📞 Need Help?

Email: support@defiworks.click
Phone: +84 28 1234 5678
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT+7)

Thank you for shopping at HeroHato – LOLITE Kidswear.
We’re honored to be part of your little one’s wardrobe journey! 🎀