SHIPPING POLICY

Effective Date: September 12, 2025

Thank you for shopping at Acerapic. We’re committed to delivering your smart home devices, kitchen tools, and household electronics quickly and safely. This Shipping Policy explains our delivery procedures, timeframes, costs, and responsibilities—ensuring transparency and compliance with Google AdSense and international standards.

1. SHIPPING LOCATIONS

We ship worldwide, including:

  • United Kingdom

  • Europe

  • North America

  • Asia and Oceania

  • Selected international regions

All orders are dispatched from our central fulfillment center via trusted delivery carriers.

2. PROCESSING TIME

  • Orders are processed within 1–3 business days after full payment confirmation.

  • Orders placed on weekends or public holidays are processed the next business day.

  • During peak periods (e.g., seasonal sales, holidays), additional processing time may apply.

3. DELIVERY METHODS & ESTIMATED TIMEFRAMES

RegionStandard ShippingExpress Shipping
United Kingdom2–4 business days1–2 business days
Europe4–8 business days2–4 business days
North America5–10 business days3–5 business days
Asia / Oceania7–14 business days4–7 business days
Rest of the World10–20 business daysVaries by region

⚠️ Note: Estimated times are for reference only and may be impacted by customs processing, courier delays, or unforeseen logistics issues.

4. SHIPPING FEES

  • Shipping costs are calculated automatically at checkout based on delivery location, weight, and shipping method.

  • Free standard shipping is available on qualifying orders (e.g., over £70 GBP or equivalent).

  • Express shipping options are available at an additional charge.

  • Shipping promotions (if applicable) will be clearly shown on our website.

5. ORDER TRACKING

Once your order ships, you will receive a confirmation email containing a tracking number and courier details.
You may also track your order in real-time via the Track My Order page on https://defiworks.click.

6. CUSTOMS, DUTIES & TAXES

International customers may be responsible for:

  • Import duties, VAT, or other applicable local taxes

  • These charges are not included in your order total and must be paid upon delivery

Please check with your country’s customs office for details about potential import fees.

7. DELAYS & LOST PACKAGES

While we partner with reliable logistics providers, delays may occur due to:

  • Customs inspections

  • Adverse weather or natural events

  • High shipping volumes or public holidays

If your order is significantly delayed or appears lost, please contact us within 14 days of the expected delivery date so we can assist in resolving the issue.

8. UNDELIVERABLE PACKAGES

If a package is returned to us due to:

  • An incomplete or incorrect address

  • Repeated failed delivery attempts

  • Refusal of package

You may be responsible for:

  • Reshipping charges, or

  • Refunds minus the original shipping fee

9. GOOGLE ADSENSE COMPLIANCE

This policy aligns with Google AdSense requirements by clearly outlining shipping options, delivery times, and user expectations—fostering a transparent, trustworthy eCommerce experience.

📦 CONTACT US

For shipping inquiries or order support: