Effective Date: December 25, 2025

Expiration Date: December 25, 2026

🔄 Refund and Returns Policy

At HeroHato, your satisfaction is our priority. If something isn’t quite right with your order, we’re here to help make it right — with kindness, care, and clear steps.

💡 Eligibility for Returns

We accept returns for:

  • Wrong items received

  • Damaged or defective products

  • Unworn and unwashed items in original packaging

  • Return requests made within 7 days of delivery

Unfortunately, we cannot accept returns for:

  • Items worn, washed, or altered

  • Sale or clearance items

  • Items returned without prior contact

🧾 Return Process

  1. Contact us at support@defiworks.click with your order number, reason for return, and a photo (if applicable).

  2. Our team will guide you through the return instructions.

  3. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

💸 Refunds

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

📦 Return Shipping

Customers are responsible for return shipping costs unless the item is incorrect or faulty. We recommend using a trackable shipping method for your peace of mind.

📞 Need Help?

We’re always here for you.

Email: support@defiworks.click
Phone: +84 28 1234 5678
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT+7)

We believe every little outfit should bring a big smile.
Thank you for shopping with HeroHato – LOLITE Kidswear 💖