REFUND AND RETURNS POLICY

Effective Date: September 12, 2025

At Acerapic, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. This Refund and Returns Policy outlines your rights and options regarding product returns, exchanges, and refunds. We aim to make the process simple, transparent, and fair for every customer.

1. Return Eligibility

You may return eligible products within 30 days from the date of delivery, provided that:

  • The item is unused, unopened, and in its original packaging.

  • The product is in the same condition as when received.

  • A valid receipt or proof of purchase is provided.

Items that are opened, damaged by the customer, or show signs of use may not be eligible for a refund.

2. Non-Returnable Items

For safety and warranty compliance, the following items are non-returnable:

  • Opened or installed electronic components

  • Items marked as “final sale” or “non-returnable”

  • Gift cards or promotional giveaways

If an item arrives damaged or defective, we will replace or refund it regardless of category.

3. How to Start a Return

To initiate a return, please email us at [email protected] with the following details:

  • Your order number

  • Item(s) you wish to return

  • Reason for the return

  • Photo or video proof (if damaged or defective)

Once approved, we will send return instructions.
Please do not send any items back without confirmation from our support team.

4. Refunds

Once we receive and inspect your returned item, you will be notified via email about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7–10 business days.

Note:

  • Shipping costs are non-refundable unless the return is due to our error.

  • Refunds for purchases made via gift cards or vouchers will be issued as store credit.

5. Exchanges

We offer free exchanges only for items that are defective or damaged upon arrival.
To request an exchange for the same product, please contact us at [email protected].

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank or card statement

  • Then, contact your bank or card provider (processing times vary)

  • If still unresolved, reach out to us directly at the contact info below

7. Shipping Returns

Unless the product is defective or incorrect:

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

  • We are not responsible for items lost in transit.

8. AdSense and User Transparency

In compliance with Google AdSense policies, this policy ensures transparency and builds trust with users by clearly outlining how returns and disputes are handled.

Contact Us

If you have any questions related to refunds or returns, please contact us:

Address: 47 Argyll Street, Stair, CA12 6LT, United Kingdom
Phone Number: +44 7869 468580
Email: [email protected]
Website: https://defiworks.click