Effective Date: December 25, 2025
Expiration Date: December 25, 2026
🚚 Shipping Policy
At HeroHato, we do our best to ensure every order arrives safely, quickly, and wrapped in care. Whether it’s your little one’s first outfit or a special gift, we ship with love and reliability.
📦 Shipping Areas
We currently ship within Vietnam and selected international locations.
If your country isn’t listed at checkout, feel free to contact us — we may still be able to help!
⏰ Processing Time
Orders are processed within 1–2 business days (excluding Sundays & holidays).
During peak seasons or special campaigns, processing may take up to 3 days.
🚀 Delivery Time Estimates
| Location | Estimated Delivery Time |
|---|---|
| Ho Chi Minh City | 1–2 business days |
| Other Provinces | 2–4 business days |
| International | 7–14 business days |
Note: Delivery times are estimates and may vary due to courier delays or weather conditions.
💰 Shipping Fees
Shipping costs are calculated at checkout based on your location and order weight.
Free shipping for domestic orders over 799,000 VND
International shipping rates vary and are displayed at checkout
📦 Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can follow your package’s journey right to your door!
📞 Questions?
We’re always happy to help!
Email: support@defiworks.click
Phone: +84 28 1234 5678
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT+7)
Thank you for choosing HeroHato – LOLITE Kidswear
We can’t wait to deliver something adorable to your doorstep! 🌸